Support
Live chat and email. No phone queue, no ticket numbers, and a person on the other end.
LIVE CHAT
Talk to us nowQuickest route by a distance if you have a job on the press and something is wrong. We are a small team, so you get a person rather than a bot.
Chat is not connected on this deployment yet. Until it is, the jobs mailbox below is the fastest thing we have.
Weekdays 8am to 6pm Eastern. Outside those hours it drops a message into the jobs mailbox and we pick it up first thing.
JOBS AND ACCOUNTS
partners@presswerk.tech
Anything about a live job, a customer, routing, rates or capabilities.
Within 4 working hours
BILLING
billing@presswerk.tech
Subscription, seats, invoices, payouts and anything to do with money.
Within 1 working day
FEATURE REQUESTS
additionalfeatures@presswerk.tech
Something missing from the finishing catalogue, or a tool you need us to build.
Read weekly, replied when we have a real answer
SEND US SOMETHING
Goes to partners@presswerk.tech.
Include the job reference and we can see everything without asking you to repeat it.
COMMON QUESTIONS
Not automatically, it has already been offered to another shop. Contact us and if it is still unclaimed we can re-offer it. Shortening your response window in Shop profile stops this recurring.
FEEDBACK
RATE US