Refund Policy

1. The PressWerk Platform Fee (No Refunds)

PressWerk charges the greater of a flat $42.50 for each file we repair, or a 5% routing fee where no repair work was required. You are never charged both. Files we determine cannot be produced are not charged for at all. Because this is an automated digital service that instantly processes and dispatches files, there are absolutely no refunds for the PressWerk Platform Fee once payment is submitted.

2. Print Vendor Refunds & Liability

PressWerk acts solely as a software routing gateway connecting you to local commercial print shops. We do not manufacture the physical product. Any disputes regarding print quality, shipping delays, color variances, or vendor-related mishaps must be resolved directly with the print vendor. PressWerk is not liable for physical production errors, and any print refunds are strictly at the discretion of the vendor.

3. Our Prepress Guarantee

While we do not refund the platform fee, we stand by our software. In the event that a file repaired by PressWerk is rejected by a vendor for not being "print-ready," our production team will manually intervene and fix the artwork until it is successfully accepted by the press, entirely free of charge.